Terms & Conditions

1. Acceptance of Terms

2. Billing & Purchase Terms (Critical)

• Default: One-Time Sales: Most services (e.g., one-off website building, single app development, standalone consulting) are single-transaction purchases—no automatic recurring charges apply unless explicitly stated.
• Subscription Services: Long-term offerings (e.g., ongoing cloud maintenance, monthly technical support, continuous app iteration) are labeled “Subscription” at checkout. Subscription cycles (monthly/quarterly/annually) and recurring fees are clearly displayed; you may cancel subscriptions via written notice to help@molyo.my at least 7 days before the next billing cycle.
• All prices are in USD (excluding third-party costs like cloud server fees or software licenses). Payment must be completed via our secure channels; you warrant all payment details are valid.

3. Service Provision

• We deliver services per agreed technical specifications and timelines. Delays caused by incomplete client materials (e.g., business requirements, data assets) are not considered breaches of contract.
• We may adjust service workflows (without altering core requirements) to optimize quality or efficiency.
• A 7–30 day free warranty period (per service type) applies to non-human-caused technical defects post-delivery.

4. Client Obligations

• You must provide accurate, legal business information and project requirements.
• You may not use our services for illegal activities (e.g., hacking, data theft, IP infringement).
• Full payment is due per the agreed schedule; overdue payments may result in service suspension.

5. Intellectual Property

• All deliverables (e.g., website code, app builds) developed for you are your property (unless otherwise contracted).
• MOLYO’s trademarks, logos, and internal tools remain our exclusive intellectual property—unauthorized reproduction/use is prohibited.

6. Limitation of Liability

• MOLYO is not liable for indirect losses (e.g., lost business profits, data loss) caused by force majeure (e.g., network outages), client misuse, or third-party system failures.
• Our total liability for any claim is capped at the total service fee you paid.

7. Termination

• We may suspend/terminate services immediately for client breach of terms (e.g., non-payment, illegal use).
• You may cancel ongoing projects with a 48-hour written notice; partial refunds apply only to uncompleted work (deducted for work performed).

8. Governing Law